Exchange and return policy

Exchange policy:

1. Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receipt of the product, and he is not entitled to replace the product after the seven days have passed.  
2. To replace a product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer is responsible for paying the shipping cost if he wants to exchange the product. In international exchange, the consumer bears the entire shipping costs and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.
3. The product for which modification has been requested by the customer will not be replaced.
4. The offering embroidered with the client's name cannot be replaced.

Return Policy:

1. Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within the seven days following the date of receipt of the product, and he has no right to do so after the seven days have passed.
2. To return the product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before returning it to ensure its safety. The consumer is responsible for paying the shipping cost if he wants to return the product. In international returns, the consumer bears all the shipping costs and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.
3. The product that has been modified by the customer will not be returned.
4. The offering embroidered in the customer's name will not be returned.
5. The refund amount is the value of the returned products only, excluding the shipping cost.
6. The amount will be refunded to the products to be returned after the products arrive at the store and ensure their safety.